Terms of service

TERMS OF SERVICE

Last updated: August 4, 2026

OVERVIEW

Welcome to Relecmart.

Relecmart is an online store operated by Relecmart Private Limited, India. The terms “we”, “us”, and “our” refer to Relecmart Private Limited and Relecmart, as applicable.

Relecmart operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an online shopping experience (the “Services”).

Relecmart is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our website, purchase products from us, or otherwise use our Services.

Please read these Terms of Service carefully. By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with these Terms of Service, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or place of residence, or that you have obtained all necessary consent to use the Services.

To use certain Services, including purchasing products from our online store, you may be required to provide information such as your name, email address, telephone number, billing information, payment information, and shipping address.

You agree that all information you provide to us is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your customer account to another person without our permission.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately, including product photographs, specifications, descriptions, prices, and other relevant information.

However, product colours and appearance may vary depending on your device, screen settings, lighting conditions, product batches, manufacturer updates, or other factors.

Product images may be provided by manufacturers, suppliers, fulfilment partners, or created for illustrative presentation where appropriate. Customers should review the product description and specifications before placing an order.

Product descriptions, specifications, prices, availability, and other information may be updated from time to time.

We reserve the right to discontinue products, modify product information, or limit product quantities where reasonably necessary.

Certain products may be subject to additional manufacturer or supplier terms.

SECTION 3 – ORDERS

When you place an order through Relecmart, you are making an offer to purchase the selected product or products.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted or dispatched.

We reserve the right to accept, decline, hold, or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• Incorrect customer information
• Delivery restrictions
• Technical or inventory errors
• Orders that cannot reasonably be fulfilled

If we cancel an order after receiving payment, any applicable refund will be processed in accordance with our Refund Policy and the payment method used for the transaction.

Please review your order carefully before completing your purchase.

Cancellation requests may not always be possible once an order has entered processing or has been shipped.

Returns, refunds, and exchanges are handled in accordance with our Refund Policy.

SECTION 4 – PRICES, TAXES AND BILLING

Product prices, discounts, offers, and promotions may change from time to time without prior notice, subject to applicable law.

The amount charged for an order will be shown during checkout and in the applicable order confirmation.

Applicable taxes, shipping charges, handling charges, or other charges, where applicable, will be displayed during checkout or otherwise communicated before completion of the transaction.

You agree to provide accurate, current, and complete billing and payment information when making a purchase.

You represent that you are authorised to use the payment method provided for the transaction.

Payment transactions may be processed by third-party payment service providers. Their respective terms and privacy practices may also apply.

If a pricing or technical error is discovered after an order has been submitted, we may contact you to resolve the issue or cancel and refund the affected order where appropriate.

SECTION 5 – SHIPPING AND DELIVERY

Relecmart currently serves customers in locations supported by the shipping options available through our website and checkout.

Orders are processed and delivered according to the shipping methods and estimated delivery timeframes displayed on our website or at checkout.

Delivery times may vary depending on factors including:

• Product availability
• Fulfilment location
• Customer delivery location
• Courier or logistics provider
• Product type
• Public holidays
• Weather conditions
• Operational disruptions
• Government restrictions
• Events outside our reasonable control

Shipping charges, where applicable, will be calculated and displayed during checkout before you complete your purchase.

Free shipping may be available for certain products, locations, promotions, or order values where indicated on our website.

Once an order has been shipped, tracking information may be provided by email, SMS, WhatsApp, the customer account, or another available communication method.

Delivery dates and transit times are estimates unless expressly stated otherwise.

We are not responsible for reasonable delays caused by courier companies, incorrect customer-provided delivery information, natural events, government restrictions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Please refer to our Shipping Policy for additional shipping and delivery information.

SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations are subject to our Refund Policy.

Relecmart currently provides a 10-day return request period for eligible products, meaning an eligible return request should generally be submitted within 10 days after receiving the item.

To qualify for a return, the product must meet the eligibility conditions stated in our Refund Policy.

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customisation, applicable law, or other exclusions described in our Refund Policy.

Customers should inspect their orders after delivery and contact us promptly if an item arrives damaged, defective, incorrect, or materially different from the ordered product.

Approved refunds will be processed according to our Refund Policy and the applicable payment method.

For complete conditions, exclusions, procedures, and refund information, please review our Refund Policy before purchasing.

SECTION 7 – PRODUCT AVAILABILITY AND INVENTORY

Product availability displayed on our website may change without notice.

In some circumstances, an item may become unavailable after an order has been placed because of inventory updates, supplier availability, fulfilment issues, or technical errors.

If we cannot fulfil an ordered product, we may contact you regarding an alternative, cancellation, or applicable refund.

We may use multiple authorised suppliers, fulfilment locations, warehouses, logistics providers, or third-party fulfilment partners to process and deliver orders.

As a result, products within the same order may sometimes be processed or delivered separately.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Relecmart website and its original branding, logos, design elements, written content, graphics, and other proprietary materials are owned by, licensed to, or lawfully used by Relecmart Private Limited.

Third-party trademarks, product names, brand names, photographs, descriptions, and other intellectual property remain the property of their respective owners.

Nothing on this website grants you ownership of any intellectual property.

You may use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, commercially exploit, modify, republish, or misuse proprietary website content without appropriate permission, except where permitted by applicable law.

SECTION 9 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment systems, fulfilment services, tracking systems, or other services provided by third parties.

These third-party services may operate under their own terms, conditions, and privacy policies.

Your use of optional third-party services is subject to the terms applicable to those services.

We are not responsible for the independent operation of third-party services except to the extent required by applicable law.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience, payment processing, shipment tracking, product information, social media, or other legitimate purposes.

We do not control third-party websites and are not responsible for their independent content, policies, security, or practices.

Before entering into a transaction with a third-party service, you should review the relevant terms and privacy policies.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Relecmart is powered by Shopify, which provides ecommerce technology that enables us to operate our online store and provide the Services.

However, purchases made from the Relecmart store are transactions between the customer and Relecmart Private Limited.

Shopify is not the seller of products offered by Relecmart.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from products sold directly by Relecmart.

Shopify may process certain information in connection with providing its ecommerce services, subject to its applicable privacy practices and terms.

SECTION 12 – PRIVACY

We respect the privacy of our customers.

Personal information collected through our website and Services is processed in accordance with our Privacy Policy and applicable laws.

Information may include details necessary to:

• Process orders
• Receive payments
• Deliver products
• Provide customer support
• Prevent fraud
• Maintain customer accounts
• Improve our Services
• Comply with applicable legal obligations

Because our online store uses Shopify and other service providers, certain information may be processed by those providers where necessary to operate our store, process transactions, provide analytics, deliver orders, or provide other Services.

Please review our Privacy Policy for complete information about how personal information is collected, used, shared, and protected.

SECTION 13 – CUSTOMER REVIEWS AND FEEDBACK

Customers may submit reviews, comments, suggestions, photographs, or other feedback where such functionality is available.

You agree that content submitted by you will be truthful and will not violate applicable law or the rights of another person.

You must not submit content that is fraudulent, misleading, defamatory, abusive, unlawful, infringing, or contains malicious software.

Where permitted by applicable law, by submitting feedback or reviews to us, you grant us permission to use that content for legitimate business purposes, including displaying customer reviews and improving or promoting our Services.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

• Product descriptions
• Product specifications
• Pricing
• Promotions
• Discounts
• Shipping charges
• Delivery estimates
• Product availability

We reserve the right to correct such errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you to explain the issue and provide appropriate options, including cancellation or refund where applicable.

SECTION 15 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website or Services:

• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit intentionally false or misleading information
• To impersonate another person or organisation
• To distribute malware, viruses, or harmful code
• To interfere with the security or operation of the website
• To scrape, harvest, or improperly collect personal information
• To engage in spam, phishing, or similar harmful activities
• To attempt unauthorised access to accounts, systems, or data
• To abuse or misuse our customer support systems

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 16 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to our Services where reasonably necessary because of:

• Violation of these Terms
• Fraud or suspected fraudulent activity
• Security concerns
• Abuse of our Services
• Legal or regulatory requirements
• Other circumstances that reasonably justify suspension or termination

Termination does not affect rights or obligations that arose before termination.

SECTION 17 – DISCLAIMER

We make reasonable efforts to provide accurate information and reliable ecommerce Services.

However, except where otherwise required by applicable law, the website and Services may be provided on an “as available” basis.

We do not guarantee that the website will always operate without interruptions, technical errors, maintenance periods, or circumstances outside our control.

Nothing in these Terms excludes or limits any statutory consumer rights that cannot lawfully be excluded or limited.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Relecmart Private Limited will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from the use or inability to use our Services.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to remove or restrict rights available to consumers under applicable Indian consumer protection laws.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Relecmart Private Limited and its officers, employees, service providers, and affiliates from claims, losses, or liabilities resulting from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.

This provision applies only to the extent permitted under applicable law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in effect.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies displayed on our website, constitute the applicable terms governing your use of our Services.

If any provision conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.

SECTION 22 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.

We may assign or transfer our rights and obligations as part of a legitimate business restructuring, merger, acquisition, transfer, or similar transaction, subject to applicable law.

SECTION 23 – GOVERNING LAW

These Terms of Service and your use of the Relecmart Services shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, courts having appropriate jurisdiction over Palakkad, Kerala, India shall have jurisdiction over disputes relating to these Terms or the Services.

Nothing in this section is intended to restrict any mandatory rights or remedies available to consumers under applicable law.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies, technologies, or applicable legal requirements.

The most current version will be made available through our website.

Where required by applicable law, material changes will be communicated appropriately.

Your continued use of the Services following an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service, our products, orders, payments, shipping, returns, refunds, or our Services may be directed to us using the information below.

Business Name:
Relecmart Private Limited

Store / Trading Name:
Relecmart

Website:
relecmart.com

Business Address:
Relecmart Private Limited
Kothakurssi, Panamanna Post
Ottapalam, Palakkad
Kerala – 679501
India

Customer Support Email:
sales@relecmart.com

Phone / WhatsApp:
+91 97464 33502

Customers may contact us regarding product enquiries, orders, shipping, payments, cancellations, returns, refunds, complaints, or other matters relating to purchases made through Relecmart.

We aim to respond to customer enquiries within a reasonable period during normal business days.

SECTION 26 – RELATED POLICIES

Customers should also review the following policies available on the Relecmart website:

• Privacy Policy
• Refund Policy
• Shipping Policy
• Contact Information

These policies form part of the information governing purchases and use of the Relecmart online store.

© 2026 Relecmart Private Limited. All rights reserved.