Refund policy

Return and Refund Policy

At Relecmart, operated by Relecmart Private Limited, we want customers to have a clear and transparent shopping experience. Please review our return, refund, cancellation, and replacement conditions below.

10-Day Return Policy

Customers may request a return within 10 days from the date the order is delivered.

To be eligible for a return, the product must be in the same condition in which it was received, unused and unworn where applicable, with original tags, accessories, manuals, and packaging.

Proof of purchase or the relevant order number may be required.

Before sending any product back, customers must contact our customer support team and receive return instructions. Products returned without prior authorization may not be accepted.

How to Request a Return

To request a return, contact:

Email: sales@relecmart.com
Phone / WhatsApp: +91 97464 33502

Please provide your order number, the reason for the return, and photographs or other relevant information where required.

Once the return request has been reviewed, we will provide instructions regarding the return or collection of the product, as applicable.

Return Address

Unless we provide a different return location for a particular order, authorized returns should be sent according to the return instructions provided by our customer support team.

Relecmart Private Limited
Kothakurssi, Panamanna Post
Ottapalam, Palakkad
Kerala – 679501
India

Customers should not return a product to another supplier, warehouse, or fulfilment location unless specifically instructed by Relecmart.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an incorrect, damaged, defective, or materially different product, contact us as soon as possible after receiving the order.

Please provide your order number along with photographs or videos showing the issue where reasonably required. After verification, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, safety, customization, or other applicable reasons.

Examples may include personalized/customized products, opened personal-care or hygiene products, perishable products, and products that cannot reasonably be resold after opening.

Any product-specific return restrictions will be communicated where applicable. This does not affect any rights available to customers under applicable law.

Return Shipping Charges

If a return is required because we supplied an incorrect, damaged, or defective product, Relecmart will provide appropriate return instructions and will bear the applicable return shipping cost where required.

For other eligible returns, return shipping charges may be the customer's responsibility. Any applicable charges or return arrangements will be communicated before the return is processed.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used for the order.

Approved refunds are generally initiated within 5–10 business days after the return has been inspected and approved. Your bank, card issuer, payment provider, or financial institution may require additional time to credit the amount to your account.

If you have not received an approved refund after a reasonable period, please contact us at sales@relecmart.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

If Relecmart cancels an order after payment has been received, the applicable amount will be refunded to the original payment method.

Exchanges

Where an exchange is available, please contact our customer support team first. Availability of exchanges may depend on the product, stock availability, and the reason for the request.

Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or your order, contact:

Relecmart Private Limited
Kothakurssi, Panamanna Post
Ottapalam, Palakkad
Kerala – 679501
India

Email: sales@relecmart.com
Phone / WhatsApp: +91 97464 33502
Website: relecmart.com