Relecmart Cancellation and Refund Policy – Hassle-Free Returns

1. Order Cancellation

1.1 Cancellation by Customer

• Before Dispatch: You can cancel your order before it has been dispatched by contacting our customer support team at [email protected] or +91-9746433502. If the cancellation request is received before dispatch, a full refund will be processed to your original payment method within 7-10 business days.
• After Dispatch: If your order has already been dispatched, cancellation is not possible. You may, however, return the product as per our Returns Policy after receiving it.

1.2 Cancellation by Relecmart

Relecmart reserves the right to cancel orders at our discretion for reasons including, but not limited to:

• Product unavailability.
• Errors in pricing or product description.
• Suspected fraudulent activity.
• Issues identified by our payment and fraud detection team.

In such cases, you will be notified promptly, and a full refund will be issued to your original payment method.

2. Returns

2.1 Eligibility for Returns

• Products must be returned in their original condition, unused, and with all original packaging, accessories, and tags intact.
• Return requests must be made within 7 days of receiving the order.
• Items not eligible for return include:
  • Products marked as non-returnable or final sale.
  • Used or damaged items not due to manufacturing defects.
  • Personalized or custom-made items.

2.2 How to Initiate a Return

• To initiate a return, please contact our customer support team at [email protected] with your order number, reason for return, and photos of the product if applicable.
• Our team will review your request and provide instructions on how to return the product.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

3. Refunds

3.1 Refund Processing

• Refund for Cancellations: If your order is canceled before dispatch, a full refund will be processed within 7-10 business days to your original payment method.
• Refund for Returns: Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed within 7-10 business days to your original payment method. Refund amounts will exclude any shipping charges paid at the time of order.

3.2 Refund Exceptions

• No refunds will be issued for products that are returned in used, damaged, or incomplete condition, unless the product was defective upon arrival.
• Refunds are not applicable on items marked as non-returnable or final sale.

4. Replacement Policy

• If you receive a defective or incorrect product, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund as per your preference.
• Replacements are subject to stock availability. If a replacement is not available, a full refund will be issued.

5. Exchange Policy

• Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the item and place a new order for the desired product.

6. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact our customer support team:

Email: [email protected]
Phone: +91-9746433502